Application Management

Intelligium Application Management (AM) is a set of offerings that take the contracted responsibility for the ongoing management of maintenance and enhancement of business applications. These services are provided to fully support the defined and agreed SLAs to  maximize cost savings, and high quality assured deliverables.

Methodology

We define a three-phase process that forms the basis of any AM engagement.

• Scope Definition Phase: This phase defines the scope of the engagement. The major deliverables of this phase are draft Maintenance Plan and a detailed Transition Plan.

• Transition Phase: During this phase our service team assimilates the knowledge required to provide an enduring support capability and transitions the service from the existing client delivery teams. It initiates activities relating to the setting up of infrastructure and resources, and produces a detailed Maintenance Plan. The Service Level Agreement containing the service levels and the major deliverables is also drafted.

• Maintenance: This phase commences when the transition of services from the client's team to Intelligium is completed.  Here onwards Intelligium provides all the services defined in the Maintenance Plan in order to meet its SLAs.

 Quality

Our quality focus translates into immediate direct benefits for our clients. These include:

• Continuous refinement of organization-wide goals resulting in higher productivity

• Early detection of defects resulting in reduced re-work costs

• Smooth transition to new technologies and changing business scenarios

• Reduced cycle time and lower costs

• Risk management

• Software of predictable quality resulting in customer satisfaction

• Minimization of project effort and schedule overruns

• Dissemination of learning across organization

• Maintenance of integrity of all components efficiently throughout the life cycle of the project

• Rapid project ramp-ups based on changing resource needs